Services Services

Technical/UX Writing

When you need help with complex technical content or UX/UI writing I can help you from gathering your business requirements to publication of different deliverable types. I specialize in knowledge bases, white papers, how-to user and training guides, system admin and troubleshooting guides, and feature descriptions and UI strings.

I believe that Writing is Design!

Voiceover

You can trust me to use my voice to help compel more of your customers to buy your products and services. I have a professional and trusting voice. My voice traits include confident, educated, warm, and friendly. I can help you with corporate training, technical narratives, and even commercial spots.

Take a peek at my voiceover resume! Professional demos coming end of October 2019.

Desktop Publishing

In addition to the other services, I can work with you to design items like infographics, newsletters, brochures, ebooks/books, presentations, and technical diagrams. My Graphic Design background has primarily been in print media. I have a strong knowledge of design standards, typography, page layout, and color sense. I am proficient in Adobe Creative Suite, especially InDesign, Illustrator, and Photoshop.

Content Analysis/Inventory

During a content analysis, I ask:
  • Where can we reduce duplication and where can we implement content reuse (at the topic, paragraph, and sentence level)?
  • Where can we reduce the number of clicks your user takes to accomplish something?
  • Where can we increase the confidence of the user?
  • Are there significant gaps in the content?

MadCap Flare Conversion Specialist

Are you planning to, or have started to, use MadCap Flare to take advantage of single-sourcing and content reuse? If so, I can help you set up your MadCap Flare environment to help you be more efficient in your content development tasks. I can also help with the onboarding of authors and contributors.

Resume Resume

I specializes in taking the guesswork out of complex technical content. I have over 20 years of technical writing experience with a degree and a strong background in computer networking and telecommunications. I also have some programming experience, which has helped me write better content for developers. Over the last seven years, I have helped organizations reduce, simplify, and restructure their content, ensuring quality and accuracy, and increasing overall customer satisfaction rates.

Accomplishments

  • Rewrote a web browser deployment guide for enterprises by providing use case scenarios and a critical path to the browser and operating system-specific group policies, reducing confusing and inaccurate content, and increasing CSAT rates.
  • Rewrote a decades-old installation/upgrade guide for IT professionals and the GE Healthcare support team reducing the time to install or upgrade a system, reducing data loss or data corruption, and reducing support calls.
  • Streamlined a weekly team status report for the Amazon executive team reducing the time to compile and deliver the report by ~4 hours (more than half).

Past Employers/Clients

LivePerson — SDK and API reference content (Mobile developers)

Microsoft — VPN and other network-specific content; browser deployment content (IT Pros)

GE Healthcare — Electronic medical record system installation and configuration content (IT Pros)

Amazon — Task-oriented user guides (Warehouse associates)

Charter Communications — Systems admin and troubleshooting content (IT Pros)

SolidFire (a NetApp company) — Systems admin and troubleshooting content; white papers and solution briefs (Cloud storage admins)

Sybase (an SAP company) — Installation and configuration guides (IT Pros)

Level 3 Communications (a CenturyLink company) — Provisioning guides (Fiber optics techs)

Skills

Adobe InDesign

90%

Adobe Photoshop

75%

Adobe Illustrator

75%

Adobe Captivate

75%

Visual Design

90%

MadCap Flare (Certified expert)

95%

WordPress

50%

HTML5/CSS3

85%

DITA/XML, oXygen, Arbortext

80%

Audacity

90%

JavaScript

30%

PHP

30%

Python

20%

Markdown

90%

GitHub / Git / Git Bash

80%

Office 365

95%

JIRA or other sprint-based system

60%

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